Director of Operations - Hospitality - Angola

Angola CDI Voir la description de poste
The Director of Operations will ensure that the hotel's operations meet the defined standards, as well as customer satisfaction. The Director of Operations will also ensure the satisfaction of the employees and maximise the performance of the various departments.

Mise à jour le 15/04/2025

  • International Hotel Group
  • Mandatory fluency in Portuguese as well as in English

À propos de notre client

Our client is an international hotel group.

Description

  • Directly supervises the Managers of the operational departments, complying with all Group Policies and internal standards.
  • Responsibilities include employee recruitment and selection, employee integration, on-the-job training, career management, complaints management and problem solving.
  • Ensures that the various Managers correctly develop the employees in their teams, taking into account each of the functions.
  • Replaces the General Manager when needed.
  • Ensures that service standards are met and makes suggestions for improvement to the General Manager.
  • Ensures the efficient management of the various departments, particularly with regard to compliance with the budget and the achievement of objectives.
  • Analyses the P&L in detail on a monthly basis and reports to the General Manager.
  • Creates up-selling strategies, together with the operational departments, in order to leverage sales.
  • Closely monitors the customer and anticipates their needs.
  • Ensures that the group's regulations and standards are applied and complied with.

Profil recherché

Holder of a Degree in Management or Hotel Management, you have at least 10 years of experience in the hospitality industry with at least 3 years of experience in a hotel leadership position.
An expatriation experience is requested, preferably in Africa.
Fluency in Portuguese as well as in English is mandatory.

Conditions et Avantages

Our client offers a competitive package.

Contact
Thierry Piat
Indiquer la référence de l'offre
JN-072024-6487867

Résumé du poste

Spécialisation
Hôtellerie, Restauration & Tourisme
Sous-secteur
Direction d'Exploitation
Secteur d'activité
Hôtellerie & Tourisme
Localisation
Angola
Type de contrat
CDI
Nom du consultant
Thierry Piat
Référence de l´offre
JN-072024-6487867