Customer Care Manager - Algérie

Algiers CDI Voir la description de poste
Our client is looking to hire a Customer care Manager in Alger who will be responsible for supporting customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment. The clients can be based in many countries in Africa.

Mise à jour le 06/01/2025

  • B-to-B environment
  • Clients across Africa

À propos de notre client

Our client is a leading provider of packaging solutions with extensive footprint in Africa.

Description

  • Collect and filter customer calls, identify needs and answer or manage accordingly any technical request to ensure general support requests from customer are answered
  • Issue Service Request for intervention and ensure follow up with Planning team
  • Follow and support Field Service Engineer during intervention at customer site
  • Follow up and ensure Sales Order and Service order required are created and aligned
  • Collect and send technical report to customer
  • Coordinate audit execution: Diagnostic Visit, ECO audits, Line audit
  • Organise standalone / complete line regular maintenance and emergency intervention
  • Focus on customer proximity
  • Manage Warranty intervention following Issue resolution process

Profil recherché

Holder of a Bachelor's degree or equivalent technical qualification, you possess at least 5 years of relevant sales/after-sales/technical experience in an industrial B-to-B environment.
You are fluent in English and French.

Conditions et Avantages

Our client offers an interesting remuneration package with a regional scope of work and career progression opportunities.

Contact
Thierry Piat
Indiquer la référence de l'offre
JN-012025-6628753

Résumé du poste

Spécialisation
Commercial
Sous-secteur
Produits de Grande Consommation (PGC)
Secteur d'activité
Agroalimentaire
Localisation
Algiers
Type de contrat
CDI
Nom du consultant
Thierry Piat
Référence de l´offre
JN-012025-6628753