Client Service Executive M/F
International private bank based in Monaco
Be part of the client services team and deliver a high quality client experience
À propos de notre client
Our client is a top tier private bank.
As the Client Service Executive, you will be part of the client services team of the bank and will be responsible for ensuring implementation of the complaint handling process. You will deliver a world class client experience.
Description du poste
As the Client Service Executive within a private bank, your main missions will be the followings:
- Be responsible for the investigation of complex complaints. You will liaise with other business areas such as the front office, legal and compliance,
- Be focus on resolution of client dissatisfaction in a timely manner, compliant complaint handling, support the business by providing detailed root cause analysis and working with management by providing reporting and commentary complaints,
- Deliver expert transactional banking service to clients using multi-channel comunications options, including telephone and email,
- Contact clients and ensure that we have captured client instructions accuratly, demonstrating ownership of all client queries,
- Identify all clients, adhering to policy and customer due diligence regulations,
- Be the first point of contact for clients who enquire about payment transaction or static data change notification, demonstrating ownership of all client queries and ensuring proper escalations are taking place,
- Participate in other activities of the Client Service Team, such as issuing mass mailing communications.
The ideal candidate for the position of Client Service Executive will have proven expert knowledge of private banking, as well as broad experience of delivering an excellent level of service to clients. Ideally, the candidate will have at least an experience in working with high net worth clients via remote delivery channels. You will have a good understanding of private client banking propositions and knowledge of internal and external legislation. You have a strong academic background. You have a strong level of computer literacy. Excellent command of french, english and russian is mandatory.
Conditions et Avantages