Détails du poste

Service & Network Operations Shift Leader M/F

International   •  CDI   •  Mise à jour le 21/06/16

Bullet points

  • 3+ years of Service Operations / Application Support experience.
  • Excellent communication skills

À propos de notre client

Euronext is the primary exchange in the Euro zone with more than 1 300 listed issuers worth close to €3.0 trillion in market capitalization as of end March 2016, Euronext operates regulated and transparent equity and derivatives markets. The company also leverages its expertise in running markets by providing technology and managed services to third parties. Euronext has set up a new technology service center in Porto to manage IT operations and development, security and finance in conjunction with existing Paris based teams.

Description du poste

  • Management of an Operations team which is part of a shift rotation in a production environment, while being accountable for production monitoring, incident management, and shift leadership.
  • Active participation in serious incident, problem and change management, assuming the role of Duty Manager and/or Technical Incident Lead during serious incidents.
  • Prioritization and progression of resolution for faults or queries on the full range of applications, including end-to-end ownership of incidents.
  • Managing IT Services driven SLA's as well as internal KPI's designed to drive productivity and efficiency
  • Undertaking of project work to help implement best support practice and continued success of Follow-The-Sun support model.
  • Maintaining technical overview of your environment. This includes, (but is not limited to), routine conference calls, incident /problem / change tracking, and ensuring junior Analysts effectively manage delegated tasks.
  • Performance Management; To include but not limited to; SMART objective setting, measurement, monitoring, and appraisal of staff. Regular feedback via 121s, talent management, performance standards and performance improvement plans.
  • Acting as deputy for the Service Operations Manager.

Profil recherché


  • 3+ years of Service Operations / Application Support experience.
  • Excellent communication skills, both oral and written.
  • Excellent interpersonal skills.
  • Broad technical skill set: O/S - Windows, Linux and/or Solaris; Database - MS SQL/Oracle; enterprise scheduler experience; enterprise monitoring experience.
  • Degree or equivalent in a computer related subject.


  • Knowledge of financial markets.
  • Knowledge of Equities and Derivatives financial instruments (e.g. Futures and Options/Warrants)
  • ITIL Foundation Certification v3.
  • Scripting language (any flavour of Shell/Perl).

Candidate Criteria:

  • Track record of exceptional performance, high productivity and meeting tight deadlines
  • Highly ambitious with a desire to become top industry professional
  • Ability to multi-task and prioritize
  • Strong awareness and interest in technology
  • Superb problem solving skills
  • Experience in working effectively within a team and on your own
  • Excellent communication skills
  • Excellent interpersonal skills

Conditions et Avantages


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Cliquez sur Postuler , LinkedIn ou Viadeo ci-dessous. Référence du poste : 31519. Votre candidature sera transmise à Andreia Pereira.
As you are using an Apple iOS device we are unable to offer you the CV upload function. Vous pouvez postuler en utilisant Linkedin ou Viadeo Référence du poste : 31519. Votre candidature sera transmise à Andreia Pereira.