Détails du poste

Service Delivery Manager

International   •  CDI   •  Publiée le 06/10/16

Bullet points

  • Well known player in the printing industry
  • Service Delivery Manager

À propos de notre client

Well known player in the printing industry.

Description du poste

Act as a primary point of contact for nominated distributors and clients for activities and operational processes for the entire Service life-cycle ensuring performance against agreed Service Levels, Key Performance Indicators and cost whilst achieving a high level of customer satisfaction/retention.

Key result area:

* Own the service and operations process and review these on regular basis in order to reduce costs and to satisfy the distributor partner and end-customer

* Act as the process owner and ensure resolution to all internal and external challenges whilst also keeping the client informed as appropriate through a structured communication framework

* Manager overall performance of contracted services from other internal departments and take responsibility for issue resolution and feedback

* Participate in projects related to the emerging markets in general

Profil recherché

* Bachelor degree

* 3-5 years relevant working experience at international level

* Successful track record in service delivery management: encompassing the end-to-end processes of service delivery

* Sound business acumen with a good understanding of the service function and associated SLA's

* ITIL foundation certified

* Good understanding of Project Management methodologies

* High level of presentation skills for undertaking presentations to both internal & external customers and the senior management team

* Able to work in a multi-cultural environment

* Fluency in English AND French is a must

* Willingness to travel within the EMEA region (20-25%)

Conditions et Avantages

Our client offers an international working environment with good benefits.

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Cliquez sur Postuler , LinkedIn ou Viadeo ci-dessous. Référence du poste : 175731. Votre candidature sera transmise à Eva Schikker.
As you are using an Apple iOS device we are unable to offer you the CV upload function. Vous pouvez postuler en utilisant Linkedin ou Viadeo Référence du poste : 175731. Votre candidature sera transmise à Eva Schikker.