Détails du poste


International   •  CDI   •  Mise à jour le 11/08/16

Bullet points

  • Knowledge in Linux CLI & SQL language
  • Perfectly fluent in French and English

À propos de notre client

Our client is a leading international technology company, well-known in the Luxembourg market.
To support its growth and to develop its team, this company is currently searching for a "OnBoarding Specialist"

Description du poste

As an "OnBoarding Specialist", you will be the main contact with the merchant during the installation. Your responsibilities will be:

  • Setup process by ensuring external and internal departments are on board, from end to end, until the handover ro Customer Service id done
  • Create project ticket, ensure that the relevant documents are provided and the project can be handled
  • Define and stick to the installation & setup dates, use the planning to align the merchant's requirements and the workload
  • Coordination with the technical department on the merchant side, have regular calls, be a strong support during the full process of configuration and installation
  • Make sure the installations/setups are done according to the process in place
  • Ensure the Customer Service will be able to take the lead with the merchant after the On-Boarding

Profil recherché

  • You have at least 2 years of experience in a Customer Service environment
  • You have a knowledge in Linux CLI & SQL language
  • You are perfectly fluent in French and English
  • You have strong skills in client relationship
  • You have an ability to configure payment terminals based on internal configuration tools
  • You have a good network understanding
  • You have a self-discipline, you are flexible and proactive
  • You have a strong organisational and multi-tasking skills
  • You have a great adaptability and team spirit
  • You have a strong capacity to be in relation with all internal partners and suppliers

Conditions et Avantages


Postuler à cette offre

Cliquez sur Postuler , LinkedIn ou Viadeo ci-dessous. Référence du poste : 505334. Votre candidature sera transmise à Lallement Loic.
As you are using an Apple iOS device we are unable to offer you the CV upload function. Vous pouvez postuler en utilisant Linkedin ou Viadeo Référence du poste : 505334. Votre candidature sera transmise à Lallement Loic.