Détails du poste

CRM & Database Specialist M/F

Monaco   •   EUR45,000 - EUR50,000   •  CDI   •  Publiée le 03/06/16

Bullet points

  • International company in the travel & leisure sector
  • Experience in CRM & Database Management

À propos de notre client

Leading international company based in Monaco.

Description du poste

You should monitor any existing CRM application to ensure:

  • That is working correctly,
  • That is interfaced correctly with any other system,
  • That its performances are acceptable and not degrading over time.



You will manage any issue or incident that comes from the helpdesk to ensure that:

  • The issue is fixed if it can be fixed internally,
  • Or it is escalated to the proper vendor if it requires some specialized person to be solved,
  • The Service Level agreement to solve directly or escalate the problem are respected,
  • The supplier respect its SLA after escalation and delivers the solution to the problem on time.



You will help CRM Manager in order to grant the evolution of existing systems:

  • Collecting any change request with the appropriate level of detail from any power user,
  • Prioritizing it according to department head priorities and budget availability,
  • Formalizing the implementation with external third parties or with internal resources,
  • Testing them with users,
  • Documenting or checking documentation,
  • Releasing in production in the best possible ways.

Profil recherché

You have an engineering degree and at least 3 years' experience in a similar role.

You should have a good knowledge of the cruise market processes, in particular product configuration, pricing and sales/reservation processes besides your typical CRM skills that can apply to any market.

You are results oriented and have a value-added thinking with a strong problem solving ability.

You are fluent in English.

Conditions et Avantages

N/C

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Cliquez sur Postuler , LinkedIn ou Viadeo ci-dessous. Référence du poste : 625652. Votre candidature sera transmise à Florie Anne Benichou.
As you are using an Apple iOS device we are unable to offer you the CV upload function. Vous pouvez postuler en utilisant Linkedin ou Viadeo Référence du poste : 625652. Votre candidature sera transmise à Florie Anne Benichou.